We're here to assist you every step of the way. Our customer service team can guide you through the process. If you're returning an item from outside our country, please note that you may be responsible for return shipping costs and any customs fees that apply. We may levy charges or refuse returns which have been damaged in transit. Following our return process helps us serve you better. Help us ensure a smooth return experience by carefully packaging the item and providing accurate information on the return form. For more information, please contact your bank. Please note that refunds to cards can take approximately 3-5 days to process. Once we receive your returned item, we'll process your refund within 1-2 working days. Please reach out to our team for any clarification. Personalized or custom-made items, perishable goods and downloadable software are not eligible for return. While we strive to accommodate all returns, there are a few exceptions. Handling charges may also be incurred if goods have been specifically ordered in from suppliers - charges calculated on a case by case basis. We reserve the right to levy a charge to replace product packaging which is damaged, defaced or security seals opened. You can opt for a refund to your original payment method, exchange the item for a different size, colour, or receive store credit to use on your next purchase. We offer you the flexibility to choose what works best for you. Simply fill the details out on our online returns form and once we have authorised it for you, we will reach out with the returns details and instructions. If you decide that the item isn't quite right for you, you have up to 30 days from the date of delivery to initiate a return. We want you to be completely satisfied with your purchase. The Power Vision 3 product Suite includes a handheld flash device, vehicle interface cable, and Power Core (Windows PC based tuning and data logging
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